Shipping policy

Processing Time
Orders are processed within 3-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary depending on stock availability, order volume, and other factors.

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Shipping Methods & Delivery Time
We offer the following shipping options:

Note:

• Delivery times are estimates and may vary due to factors such as customs processing, carrier delays, or unforeseen circumstances.
• Some items may ship separately if they come from different warehouses.
• For large or high-volume items, additional processing time may be required, and delivery may take up to 30 business days depending on size, weight, and destination. Please contact us for more details regarding these types of products.

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Shipping Locations
We ship worldwide, except to restricted regions. Shipping availability may vary based on product and destination.

Restricted Regions:
If you're unsure whether we ship to your country or region, please contact us at support@helnys.com, and we’ll confirm the availability.

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Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the buyer and are not covered by the item price or shipping cost. Please ensure you're aware of the customs regulations in your country before placing an order.

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Tracking & Order Updates
Once your order ships, a tracking number will be sent via email. You can track your order using the provided link. Please note that tracking information may take 1-2 days to update.

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Lost, Delayed, or Stolen Packages
If your package is delayed, please allow extra time before contacting support. We are not responsible for lost or stolen packages after delivery. Please ensure your shipping address is secure and correct before placing your order. If your order is missing, contact us at support@helnys.com, and we will assist you in resolving the issue.

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Order Changes & Address Modifications
Address changes must be requested within 24 hours of placing an order. Once an order has shipped, we cannot modify the delivery address.

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Returns Due to Delivery Issues
If an order is returned due to an incorrect address or failure to collect, the buyer is responsible for re-shipping costs.

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Returns & Refunds
Please refer to our Return & Refund Policy for more information on how returns and refunds are handled, including return shipping responsibilities for faulty or changed-mind orders.

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Customer Service
For any questions or concerns regarding shipping, please contact us at support@helnys.com.