FAQ

Orders are processed within 3-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary depending on stock availability, order volume, and other factors.

We offer several shipping options to suit your needs:

Standard Shipping: 12-17 business days (Free Shipping - Domestic / Varies by location - International)

Expedited Shipping: 9-15 business days ($19.99 USD)

Express Shipping: 4-8 business days ($99.99 USD)

Please note, delivery times are estimates and may vary due to factors like customs processing or carrier delays.

Yes, we ship worldwide! However, there may be restricted regions where shipping is unavailable. If you're unsure whether we ship to your country or region, please reach out to us at support@helnys.com, and we’ll confirm the availability

Yes, international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking the customs regulations in your country before placing an order.

Once an order is placed, we begin processing it as quickly as possible. However, you can request an address change within 24 hours of placing your order. Once your order has been shipped, we cannot modify the delivery address or cancel the order. If you need assistance, please contact us promptly at support@helnys.com.

If your package is delayed, please allow some extra time before contacting support. We are not responsible for lost or stolen packages after delivery, so please ensure your shipping address is secure and correct when placing your order. If you suspect your order is missing, please reach out to us at support@helnys.com, and we will assist you in resolving the issue.

If you're not completely satisfied with your purchase, we offer a 30-day return policy. To initiate a return, please contact us at support@helnys.com. Our customer service team will provide you with return instructions and a return shipping label if necessary. For more details, please refer to our Return & Refund Policy.

Once we’ve received and inspected your returned item, we will notify you and let you know if your refund is approved. If approved, you will receive a refund to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

Currently, we do not offer gift cards. However, we are constantly improving and expanding our offerings, so check back in the future for potential updates!

Yes, once your order has shipped, we will send you a tracking number via email. You can use the tracking number to track your order directly from the shipping carrier’s website. Please note that it may take 1-2 business days for tracking information to update.

If your item is damaged, defective, or you received the wrong item, please contact us immediately with pictures and videos as proof. We will provide you with a prepaid return label or cover the return shipping costs, depending on the issue. For more information, please refer to our Return & Refund Policy.

We do not offer direct exchanges. However, once we receive your returned item, you can place a new order for the desired item.